Question 1

How does BookAClinic verify clinics?

Accepted Answer

BookAClinic checks every clinic against four Malaysian government registries before listing: MOH Act 586 facility registration, MMC Annual Practising Certificate, procedure-matched LCP credentialing, and NPRA/MDA product and device authentication. Verification is not self-reported — it is checked against official records.

Question 2

What is the RM10,000 Booking Protection?

Accepted Answer

Every eligible booking made through BookAClinic is automatically covered by up to RM10,000 contractual protection at zero cost to the patient. It covers six breach scenarios including unlicensed clinic, unlicensed doctor, expired LCP, fake products, unapproved upsell, and booking non-fulfilment. It is not insurance — it is a direct contractual remedy funded by the clinic.

Question 3

Is BookAClinic free for patients?

Accepted Answer

Yes. BookAClinic is completely free for patients. There is no registration fee, no consultation fee, and no charge to use the AI face analysis or doctor verification tools. BookAClinic earns a revenue share from verified clinics only when a patient booking is successfully delivered.

Question 4

How do I verify if a doctor is LCP certified in Malaysia?

Accepted Answer

Use BookAClinic's free Doctor Certification Lookup at bookaclinic.ai/check-doctor-certification. Search by doctor name, LCP number, or MMC number. The register is updated monthly from Malaysia's official LCP data and is searchable by procedure, state, and expiry status.

Question 5

Which aesthetic clinics in Malaysia are verified by BookAClinic?

Accepted Answer

BookAClinic lists 100+ verified clinic branches across Malaysia, all of which have passed the four-point regulatory verification. Verified clinics carry the BAC Verified badge showing the last credential check date. Browse verified clinics at bookaclinic.ai.